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Bug #2145
closed
Billable Utilization Calculation error Not calculated as per night session raised by beena.s@cloudthat.com
Start date:
06/03/2024
Due date:
% Done:
0%
Estimated time:
Priority Sequence:
Description
Description: The Session are not billed as per Night session My chat moderations are from 7:30PM to 3:30AM .Kindly help
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Updated by Imraan Pattan 6 months ago
- File clipboard-202406041037-djsdy.png clipboard-202406041037-djsdy.png added
- Assignee changed from Nisarg Desai to Imraan Pattan
There is no error in calculation as night time calculation starts from 8.30pm. In the June there is only one GSI chat support plotted for 4 nights from 7.30pm to 3.30am which has correct calculation and the other GSI chat support is for only 4 hours in the night which is also calculated correctly. Attaching the screenshot for reference.
Updated by Imraan Pattan 6 months ago
- Status changed from New to Closed
- Assignee changed from Imraan Pattan to Ritika Jain
Hi @Ritika Jain, @Rashmi Kulkarni
Kindly guide the trainer as the utilization calculation is correct.
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